7dgame FAQ — All your questions answered in one place

No. 7dgame's policy allows only one account per person. Attempting to open multiple accounts may result in all accounts being suspended and any balances being forfeited.

KYC is not required for general gameplay. However, you may need to submit a National ID (NID), passport, or other valid identification for your first withdrawal or large transactions. Completing KYC in advance will make future withdrawals faster.

To update your email or mobile number, please contact support. Changes to your name or address may require identity verification. Your password can be updated at any time from the Settings page.

Mobile banking transactions are typically processed within 15 minutes to 1 hour. Bank transfers may take 1–2 business days. Completing KYC verification before your first withdrawal helps speed up the process.

Deposits are usually credited within a few minutes. If more than 30 minutes have passed, contact 7dgame Support with a screenshot of your transaction or the reference number and we will resolve it promptly.

The minimum withdrawal is generally BDT 300. The maximum amount depends on your account's VIP level and chosen payment method. Visit the Promotions page or contact Support for more details.

The wagering requirement means you must place a specified amount in bets before you can withdraw your bonus funds. For example, a BDT 100 bonus with a 10x wagering requirement means you need to wager BDT 1000 before withdrawing. Terms vary by bonus.

Only one bonus can be active at a time in most cases. However, cashback and free spins may sometimes be available simultaneously. Check the Promotions page or ask Support for full details.

Live betting means placing wagers in real time while a match is in progress. Odds shift moment to moment based on the score, key events, and match conditions, so quick decisions are essential. Head to the Sports section and click the "Live" tab to get started.

In most cases, a bet cannot be cancelled once it has been placed. However, if the Cash Out feature is available, you may be able to close your bet before the match ends and collect a partial win. See the Sports section for full details.

Some slot games offer a demo or free-play mode where you can experience the game without using real money. Live Casino games, however, are generally only available on real-money accounts.

Catching larger and special fish earns more points. Using higher-value weapons makes it easier to land big fish, though they cost more to use. Large underwater creatures carry the highest point values. As you gain experience, your strategy naturally improves.

Change your password immediately, log out of all devices, and notify support. 7dgame automatically detects suspicious activity and will alert you.

Higher VIP tiers unlock: faster withdrawals, higher weekly cashback, a dedicated account manager, a special birthday gift, access to exclusive tournaments, and many more premium perks.